What our counterfeit protection service covers
From marketplace monitoring to test buys and raids, here is how we find counterfeits and act against the sellers behind them.
Marketplace Monitoring
Find counterfeit listings of your products on online marketplaces
Marketplaces such as Amazon, Flipkart, Meesho, IndiaMART and AliExpress host far too many sellers to check by hand.
On your plan's scan cycle, we monitor the marketplaces you choose and flag likely counterfeits using image matching, price checks and seller history.
Our analysts review each flag, and you confirm which listings are counterfeit, since you know your products best.
Fake Seller Tracking
Link fake listings to the sellers and networks behind them
Counterfeits are often sold through networks of seller accounts, so removing single listings rarely ends the problem.
We link seller profiles through shared details such as business names, addresses, phone numbers, product images and shipping origins.
The resulting seller map shows the repeat offenders to prioritise in marketplace complaints and, if you choose, in legal action through independent counsel.
Counterfeit Listing Takedowns
File marketplace complaints against counterfeit listings
Getting a counterfeit listing removed means filing a formal complaint with proof of your rights, and following it up with the marketplace.
We prepare and file these complaints for the listings you confirm. Where you are enrolled in a marketplace rights-owner programme, we file through it as your authorised agent.
Each marketplace decides on removal and sets its own timelines. Every complaint's status is in your dashboard.
Test Buy
Verify counterfeit products through controlled purchase and validation
Some listings can't be judged from photos alone, and a physical sample is needed.
We arrange test purchases from suspected sellers, document the order, payment and delivery, and pass the product to you or your nominated expert to confirm whether it is genuine.
A documented test buy supports marketplace complaints and any later legal proceedings.
Evidence Preservation
Capture evidence of listings and sellers before it disappears
Sellers often edit or delete listings once they are reported, so the evidence has to be captured first.
Evidence is captured with timestamps, URLs and chain-of-custody records to support marketplace complaints and legal proceedings.
Captures cover listings, seller profiles, prices and product photos, together with test-buy records and packaging samples where they exist.
Local Raids and Enforcements
Coordinate on-ground raids and seizure actions through local enforcement
When counterfeits come from a warehouse, factory or shop, online complaints alone may not stop them.
We work with independent counsel and investigators to locate the source and gather evidence. Raids are carried out by the police on a complaint, or by a court-appointed local commissioner in a civil case.
We coordinate the investigation, the evidence and the logistics around the action. Fees are quoted per matter and billed separately, and outcomes rest with the authorities and courts.