agreement service details

ANNEXURE I

Last updated: 11 October 2026

An agreement entered into before 11 October 2026 continues on the version of this Annexure I that it incorporated, unless the Client and the Company agree otherwise in a Change Order or other written document signed by both of them.

Services List:

Post-Piracy Solutions: These solutions focus on what to do after potential leakage, piracy, or infringements are happening.

1. Digital Piracy Removal Requests: We will scan the world wide web for copies of your content, identify the infringements and, for each infringement you confirm, send takedown notices or delisting requests, as your enforcement tier provides, to the sites, hosts, platforms and search engines involved. Each of them decides whether to remove or delist the content. The service aims to help companies protect their subscriptions and revenue.

   Features:

   • Enforcement Tiers:

     • Search Engine Delisting
     • Standard Enforcement Tier: Identify Infringements & Send Takedown Notices and Delisting Requests to Search Engines, Social Media & Origin.
     • Full Takedown + IP Intelligence: Takedown notices and delisting requests to each source of a confirmed infringement that the Company identifies, with the added support of Gathering IP & Domain Intelligence

   • Special Features

     • Tool-Assisted: Tool-assisted manual check on several platforms
     • Custom Data Gathering: Explore the dominating piracy & file-sharing networks
     • Manual Submissions: Unlimited Manual Piracy Link submission

2. E-Commerce Monitoring: We will scan the e-commerce platforms chosen/given by the Client for listings of the Client's titles/brands. We will monitor the Client's titles/brands and identify underpriced listings, fake covers, and suspicious counterfeit listings.

3. Article Protection: We will integrate our data-gathering capabilities into your content delivery system and capture the latest articles to figure out copies available on the internet for takedown notices. This can help keep traffic on your website and protect the credibility of the content.

4. Image Identifier: We will integrate our data gathering capabilities into your content delivery system and analyze the exclusive latest images and photos for copies available on the internet. For each copy you confirm, we will send a takedown notice to the site, host or platform involved, which decides on removal. This can help protect the exclusivity and credibility of the content.

5. Text Finder: We will scan for each text phrase given by the Client from their titles/brands, identify the sites copying the text without permission and, for each link the Client confirms, send a takedown notice to the site, host or search engine involved, which decides on removal.

Pre-Piracy Solutions: These solutions focus on what to do to prevent potential leakage, piracy, or infringements.

1. TextMarker: We will provide you a content delivery channel for the content you serve on your platforms, with protection measures designed to make copying or extracting that content in its original form, by automated or manual means, more difficult. No technical measure can prevent every copy.

2. Content Security Audit: Help you to identify security vulnerabilities or loopholes in your content delivery process and set up necessary measures to protect the content delivery pipeline using current technologies. We evaluate the existing technology in place at the client’s end and provide a holistic overview of loopholes that cause possible leakage of content. In addition to that, we suggest tech measures to safeguard the content from leaking without authorization. We can evaluate servers, mobile apps, web apps, websites, or other related technology in this service. Any audit or testing of your systems is carried out only under your separate, specific, written authorisation, as the Agreement requires.

3. Plagiarism Checker: We have developed the technology specifically to target online book publishers or article publishers to check the content before publishing. We evaluate the originality of the content and provide points of reference if the content is being copied, wholly or partially. This technology is applicable for content types like text and images and supports a range of formats. We will identify potential plagiarized sources for you for the submitted information, to help you reduce the risk of copyright claims before you publish; the results are not legal advice.

4. Writing Engine: Secure Sandbox Environment and Remote Manuscript Writing Application

Brand Solutions: These solutions focus on providing unique solutions to protect brand-focused issues related to fake pages, impersonation of brand or their community individuals, trademark violations, defamation, and reputation management.

1. Brand Infringement Action: Manual Submissions by the client for any infringement of your brand’s name, logo, or trademark in form of profiles, channels, groups will be investigated and, for each infringement the client confirms, a takedown notice or report will be sent to the platform concerned, which decides on removal.

2. Social Media Scan and Removal Requests (Profiles): Scan social media for accounts that impersonate your brand and, for each one you confirm, file an impersonation report with the platform, which decides whether to remove the account. Any legal action is optional and is taken only through independent counsel at your instruction, with fees quoted per matter and payable in addition to the Service Fee. These profiles can be used for social engineering, display fake affiliations, scam your customers, or spread fake news if not taken down.

   • Platforms: Facebook, YouTube, Telegram, Instagram, X (formerly Twitter), LinkedIn

3. Reputation Management: Manual Submissions by the client for all potential defamatory cases from the client: All Social Media and Influencer Platforms. We will handle requests containing any mention, review, comments, or misuse of your brands and investigate them for potential defamation. We will report those that are defamatory or otherwise unlawful, or that breach a platform’s policies, to the platform concerned under its policies or the applicable laws.

4. Phishing Sites Detection: To detect phishing URLs, we use three techniques - your brand name, logo, and the signature generated from your website content. Our human analysts review each site detected and, for each phishing site you confirm, file abuse reports with its registrar, host or other provider concerned, which decides whether to suspend it.

Deliverables of the Company:

This document, hereafter referred to as the Statement of Work (SOW), is entered by Client and Company on the "Effective Date" and defines the scope of work. Once accepted and signed, this document will be referred to for the project's duration to identify the project scope, key deliverables, length of engagement, and cost. If at any time during the project any of the aforementioned variables should require adjustment, a Change Order detailing the change and its impact on both timeline and cost will be created by Company and submitted to the Client.

The Course of Action of the Company's Service:

1. The Company's course of action will start by getting the title list and/or brand list from the Client with all cycles and engagements specified and uploading the information to the Company's platform ("platform").

2. The Company will grant access to the Client of the platform’s dashboard (“dashboard”) for inspection of the work done by the Company and its platform.

3. After the titles and/or brands have been uploaded, the data (if anything relevant is found) will be reflected on the platform’s dashboard in a maximum of 7 working days, including the links scanned by the platform to identify the infringements and infringers for the Client.

4. The dashboard will include the data scanned by the platform, the review done by the platform and the Company’s team, action taken by the Company for each link, and other investigation data.

5. The Company will send monthly reports and insights (if any) for the data collected and actions taken by the Company, including the pending actions, actions that need follow-ups, and failed actions.

6. The Company will send an email to the Client for the confirmation of each infringement and will wait for a response from the Client for approving the infringements for takedown notices. The Company will not take any actions or send those data again for review unless confirmed and acknowledged by the Client. In the same manner, the Company will also ask and send links and data to the Client for which the Company has confusion and needs further assistance/information from the Client for confirming infringements.

7. To speed up the procedure (as slightly restricted by the previous point), the Client can specify what type of Content they consider as confirmed infringements. Hence, they can allow the Company to not ask frequently for those confirmations.

8. After every cycle (if applicable and as per the chosen plan(s), see Annexure-II), the titles and/or brands will be scanned by the platform again, and the cycles will end after the engagement period of the titles and/or brands unless extended by the Client.

9. If a removal request does not succeed, the Company will report the reason for such failure (where known) to the Client and suggest a course of action that the Client may follow to seek the removal of the Infringing Content. Anything beyond that will not be considered part of the current service.

10. The Company reserves the right to reject any request from the Client if the legal grounds to take infringement actions are unclear. In such a scenario, if the Client wants to continue, they need to provide a written statement stating the legal grounds for the Company to take action.

11. The Company does not offer any guarantees to uncover all infringing resources that might be available at any given time, or that any notice, report or request will result in removal or delisting: each platform, host or search engine decides on the notices, reports and requests it receives. The service is only to assist the Client in mitigating the impact of infringements by delivering Work Products defined in this SOW. The Company shall not be liable for any damages arising out of failure to identify URLs, or out of a decision by a platform, host or search engine not to remove or delist content.

Deliverables of the Client:

1. Fees for the Plans chosen (For Plans, See Annexure-II)

2. A document containing a List of Titles and/or List of Brands must be either attached as a separate document with this Agreement or delivered through electronic email to the Company Email. A sample format for the List of Titles and/or List of Brands is available in Annexure III.

3. An authorization letter must be signed by the Client to allow the Company to act as a copyright agent on their behalf. The Company can share this letter with 3rd parties for verification.

4. A List of authorized e-listings and publish Content on the internet of the Client's Titles and/or Brands. The Client must update this information and share the List to the Company on the Company’s Email whenever necessary.

5. An internal team must be appointed by the Client, which will assist the Company in confirming and acknowledging confirmed infringements and cases in confusion for removal or non-removal.

6. The Company can request the Client for other non-sensitive information related to the titles and/or brands necessary for the service's execution while executing or after the execution of this Agreement, which must be delivered by the Client as a separate document with this Agreement or delivered through electronic email to the Company Email. The Company will give a format (if applicable) for the submission of the information.

The Course of Actions by the Client:

1. The Client will receive infringement cases from the Company over an email/mail. The Client must approve a takedown action for infringement cases identified by the Company, or the Company will take actions according to statement 7 in the Company's Course of Actions.

2. The Client, if so desired, can also request the removal of Content using the dashboard to effectuate enforcement instead of waiting for the service executions, but the Client must be in sync with the Company's team to do so to avoid any confusion or duplication of work.

3. On occasion, the Company may suggest that the Client consider specific legal action (beyond the particular takedown requests handled by the Company); such a suggestion is not legal advice. It is the Client's decision whether to follow such a course of action, and any legal action is taken only through independent counsel at the Client's instruction, with fees quoted per matter and payable in addition to the Service Fee.

4. If the Client wants to decrease the cycle (if applicable) of a title and/or brand or increase engagement of a title and/or brand or want to increase the number of titles and/or brands during the service period, the appropriate invoice has to be paid by the Client before the service changes are reflected for the title. If the changes are done to an existing title and/or brand, the changes will reflect in the next cycle.

5. Suppose the Client finds new infringing information which the Company does not identify. In that case, the Client may inform the Company about the infringing links/data by email for necessary actions or submit the information manually using the dashboard.